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Disruption to water services and amber weather warning

If you live in GU5 or GU6 you may be experiencing low water pressure or shortages. Visit Thames Water for updates.  

Met Office have issued an amber weather warning for thunderstorms. You can visit our pages for advice during a flood. For further advice or information visit the Met Office.

Tell us about an issue with your council tax bill

When can I appeal?

If you disagree with any decision we make on your council tax, you can appeal against it.​

You can appeal if you think:​

  • you should not be responsible for council tax on a property​
  • your property should be exempt from council tax​
  • the amount you have to pay is wrong (for example, you have applied for a reduction but we have not awarded one)​
  • your property is in the wrong council tax band; or​
  • the date we have given on a completion notice is wrong​
  • if you want to appeal against your council tax band, follow the 'appeal a council tax bill or fine' guidance on the gov.uk website​

You can appeal about a completion notice. If you do not think your property was finished, or could have been finished, by the date we have given, contact us. If we can't agree a new completion date, you can appeal to the Valuation Tribunal Service. You must do this within four weeks of us sending you the completion notice.