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Your council tax, benefits or business rates accounts will be offline

From 4pm on Friday 31 March until 5pm on Monday 3 April you will not be able to access your council tax, benefits or business rates accounts on MyGuildford. This is whilst we run our year end processes. We apologise for any inconvenience.

Reductions for unoccupied properties prohibited by law

Properties where occupation is prohibited by law

A property that is unoccupied is exempt from council tax if:

  • the property owner has been served with a prohibition order. This prevents them from living in it
  • the property is subject to a compulsory purchase order
  • the property is unoccupied due to planning conditions

This means you do not have to pay council tax for the property. The property does not need to be unfurnished.

You need to have a MyGuildford account to apply for this exemption online. If you do not have a MyGuildford account you can set one up.

Register or sign into your MyGuildford account

If you have not yet registered to access your council tax account online, there are more steps. You can then link your online council tax account to your MyGuildford.

To complete this step, you will need the following information:

  • your council tax reference number - found on your latest bill
  • your name exactly as it appears on your council tax bill
  • your postcode
  • if you have applied for Local Council Tax Support or have been named on a council tax support application, you will also need to provide your national insurance number. This provides an additional level of security

Once you have linked your account, you can go into the 'account summary' screen. You will see a list of 'quick links' on the right-hand side. You should select the 'apply for or cancel an exemption' link.

You need to supply the following information:

  • the date the property became unoccupied
  • an image of a legal letter or court judgement that confirms that the property cannot be occupied. You will need to upload this.