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Our payment system will be down from 8am Saturday 8 November until 4pm.

You'll be unable to make payments to us. This is for essential maintenance. We apologise for any inconvenience.


Decision on local government reorganisation

The Government has confirmed that Surrey will move to a two-unitary council model following its review of local government arrangements. Read our full story and future steps.

Tell us about a change to your circumstances

What happens next?

If we need any further information, we will contact you. If your benefit changes, we will send you a new statement of your benefit entitlement.

If you have been paid too much benefit, we can recover the money.

We can recover overpayments by:

  • deducting money directly from your ongoing Housing Benefit, if you are still entitled to receive any
  • deducting directly from other social security benefits
  • sending you an invoice that will require you to make payments towards the overpayment, until it is cleared
  • asking your employer to set up a Direct Earnings Attachment (deducting directly from your wages)