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Disruption to water services

If you live in GU5 or GU6 you may be experiencing low water pressure or shortages. Visit Thames Water for updates and advice.

Difficulty paying your business rates

When will a summons be sent?

A summons will be sent for non-payment if:

  • payment is not made within two weeks of getting a reminder notice
  • payment in full is not made one week from the issue of a cancellation notice

You will get charged £100.50 for the cost of issuing and processing the summons. If payment of the full amount of the summons is made before the court date, the case closes. The summons will then be withdrawn.

You lose your right to pay by instalments once you have received a summons. But you can propose a payment plan that would clear your account balance by the end of the financial year.

You can do this online if you have a MyGuildford account. If you do not have a MyGuildford account you can set one up. 

Register or sign into your MyGuildford account

If you have not yet registered to access your business rates account online, there are more steps. You can then link your online business rates account to your MyGuildford.

To complete this, you will need the following information:

  • your business rates reference number - found on your latest bill. Do not include the "X" when you enter the reference
  • your business name
  • your property postcode

Once you have linked your business rates account, go to the 'account summary' screen. You will see a list of 'quick links' on the right-hand side. You need to select the 'set up a special payment arrangement' link.