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Update: water supply issues in the GU1, GU2, GU3, GU4 and GU5 areas has been resolved

The majority of customers' supply should have returned by now. However for those who are still without supply, this will be as a result of air pockets. Read advice from Thames Water about no water or low pressure

If you are still experiencing issues with your water supply this morning you can get free bottled water from a Thames Water bottled water station. For water stations opening times and updates, visit Thames Water website.

If you need support from an engineer to get your water supply back to normal, please call Thames Water on 0800 316 9800.

Household Support Fund

What you need to know

The Household Support Fund helps ease financial pressure on residents with low incomes. It offers help with food, energy bills and other essential household items. The Department for Work and Pensions fund the scheme.

The scheme will run until 31 March 2023 or earlier if all funds have been allocated. 

Information about the scheme:

  • £400 is the most that can be awarded
  • you can only submit one application per household
  • applications can be made on behalf of someone else
  • all applications will be treated fairly and consistently

Find out more about the national scheme

Who can apply?

Applicants must:

  • be over the age of 16
  • live in the borough of Guildford

What will not be awarded?

  • mortgage support

If you are having difficulty with your mortgage payments, contact your lender as soon as possible. Lenders will have set procedures to help.

How will your information be used?

We will only collect data relevant to your application.

Read our data protection policy for more information