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Supporting Ukraine


We stand with Ukraine

We stand with the UK government and its international partners in condemning the Russian government for its unprovoked war against Ukraine.  

We are flying the Ukrainian flag outside our Millmead offices, the Castle and Guildhall in Guildford.

Government action 

The UK government is providing a range of economic, humanitarian and defensive military assistance to Ukraine, and is imposing additional sanctions on Russia and Belarus. 

How the UK is supporting Ukraine

Travel information 

The Foreign Commonwealth & Development Office currently advises against all travel to Ukraine, Russia or Belarus. Their website has separate, updated travel advice and information for Ukraine, Russia and Belarus

More information

If you have a specific question regarding local support for Ukrainians please email

Homes for Ukraine

This local sponsorship scheme for Ukraine will offer a route to those who want to come to the UK who have someone here willing to provide them with a home.

The scheme matches people, charities, businesses and community groups in the UK to Ukrainians who do not have established families in the country, so they are able to come the UK.

Find out more and register your interest to help on the government's website.

Homes for Ukraine

Read the questions and answers on how the Homes for Ukraine scheme will work.

Homes for Ukraine FAQs

You can read about the role of councils in supporting the Homes for Ukraine scheme. Please note Surrey County Council will have responsibility for some areas, including education and social care.

Role of councils in supporting the scheme

Find about how we use your personal data if you are Ukrainian who has come to the borough under the Homes for Ukraine scheme, or if you are a person or family sponsoring a Ukrainian person through the Homes for Ukraine scheme.

Homes for Ukraine Scheme Privacy Notice

Home for Ukraine application outcome

We take our responsibility to safeguard Ukrainian refugees through the Homes for Ukraine Scheme very seriously. We are responsible for protecting refugees who come to our borough through the Homes for Ukraine Scheme. We take our responsibility very seriously. Your application may be refused if your household or property does not meet the criteria needed. We will take extra care to review and assess your application if this is the case. We will work with Surrey County Council to make sure that we are being fair and consistent. There is no right of appeal and our decision will be final.

Pairing scheme

The government funded a scheme that offers a matching, training and support services to sponsors and refugees.

Government funded pairing scheme

Support for those affected

Advice and support for British nationals with family members in Ukraine, and Ukrainian nationals in Ukraine and the UK along with information on temporary visa concessions is available on the Government website.


Information for residents and arrivals

Guidance is available to those considering sponsoring Ukrainian citizens via the scheme:

Homes for Ukraine: sponsor guidance

A factsheet for Ukrainians is now in English, Ukrainian and Russian.

Homes for Ukraine: factsheet

The government has also published a welcome pack. It is currently only available in English, but a Ukrainian translation is being prepared.

Welcome: a guide for Ukrainians arriving in the UK

Immigration information for Ukrainians in the UK

The Home Office has published immigration information about the next steps Ukrainians need to take after arriving in the UK. This includes information about what Ukrainians need to do to confirm their immigration status, and how to demonstrate their status to access work, and the benefits and services they are entitled to.

Immigration information for Ukrainians in the UK


Support for arrivals

Surrey County Council support

Find out how Surrey County Council are supporting Ukrainian nationals. You can also find out how communities can offer support. There is information about services that are available in Surrey for Ukrainians.

Surrey County Council support for Ukrainian Nationals

Support for arrivals

Surrey Adult learning English course for Ukrainians

Ukrainian Institute London free English lessons

Experience Guildford

Download the app to get offers and discounts in the town centre using the Privilege Card.

Find a job


Free bus pass

Ukrainian nationals can now claim a free temporary bus pass. The bus pass is valid for three months. It can be used for travel on their most used bus route. Surrey County Council have worked with bus operators in Surrey to provide the scheme.

Apply for a free buss pass

Local bus operators

  • Compass travel - Guildford, Mole Valley, Reigate & Banstead
  • Falcon travel - Elmbridge, Epsom & Ewell, Guildford, Runnymede, Spelthorne, Woking
  • First bus- Guildford, Woking, Runnymede, Spelthorne
  • Metro bus - Epsom & Ewell, Mole Valley, Reigate and Banstead, Tandridge
  • Reptons coaches - Elmbridge, Guildford, Mole Valley, Runnymede
  • Southdown- Reigate & Banstead, Tandridge
  • Stagecoach - Guildford, Surrey Heath, Waverley, Woking,
  • White bus - Guildford, Runnymede, Spelthorne, Surrey Heath, Woking

Find a bus timetable

Barnardo's free helpline to support Ukrainian families

Barnardo's has set up a helpline to provide support for Ukrainian families. The helpline is for anyone fleeing the conflict in Ukraine, including children and families arriving in the UK. It offers help and advice on a range of topics.

Barnardo's free helpline (0800 148 8586) has English speakers and interpreters in Ukrainian and Russian. It is open Monday to Friday (10am-8pm) and Saturday (10am-3pm). 

A dedicated email address and webpage have also been set up for those helping with the Ukraine response.

Barnardo's Ukrainian support line

Support for sponsors

The Sanctuary Foundation is offering a free course as an introduction to refugee safety, wellbeing and support.

What can you do to help?

Everyone wants to do their bit to support those who have been forced to flee their homes because of the invasion. 

What you can do to help


A wide range of charities and NGOs are operating in the region to provide humanitarian aid and are in need of money to help their work.

Donations can be made to the Disasters Emergency Committee, a coalition of 15 leading UK charities, which has launched its collective appeal to provide emergency aid and rapid relief to civilians suffering during the conflict. Charities involved in the Disasters Emergency Committee include the British Red Cross, Oxfam, UNICEF, Save the Children, and World Vision among others.

Disasters Emergency Committee

The Ukrainian Embassy in the UK has set up its own donation service, With Ukraine