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Our journey to improvement

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Following a review, we have created an action plan which sets out the steps we will take to stabilise our:

  • operations,
  • governance and;
  • culture

that provides value for money. We want to do this whilst still delivering quality vital services for residents. We have started addressing the issues identified and we're determined to make Guildford a thriving place to live, work, and do business.

It follows these important themes:

  • clear strategic direction
  • value for money
  • decision making and governance
  • public service culture
  • effective service delivery
  • improving our housing service

Read our improvement plan to find out more (opens new window)

How will we monitor our progress?

We will report on progress against our action plan to you and our councillors every six months. The first update will be in December 2024. We have also appointed an Independent Assurance Panel to support us and they will be providing an external view of how we're doing every 6 months too.