What is a community trigger?
The community trigger was introduced by the Anti-Social Behaviour Crime and Policing Act 2014.
- It gives victims and communities the right to request a review of their anti-social behaviour complaints and
- brings agencies together to take a joined up, problem solving approach to find a solution.
If a community trigger application meets the defined threshold, a case review will be undertaken by us and partner agencies. We will share information, review what action has been taken and decide whether additional actions are possible.
Who can use the community trigger?
- A victim of Anti-Social Behaviour or another person acting on behalf of the victim such as a carer or family member, MP or councillor or professional person
- The victim can be an individual, a business or a community group.
When can I use the community trigger?
✔ If you have complained to us, the police and/or a registered housing provider three or more times in the last six months about separate, but related, anti-social incidents and the problem persists.
✔ You must have reported each incident of anti-social behaviour within one month of it happening.
Please note, your case will not be looked into if these conditions are not met.
When not to use it
✗ If you have reported anti-social behaviour and been given a date when you will get a response and this date has not passed yet. Instead, contact the agency you working with to discuss what is happening
✗ If you have reported anti-social behaviour and got a response but are unhappy with the conduct of a particular agency. Instead, make a compliant through the agency.
Submit a community trigger
When submitting a Community Trigger, you will need to tell us:
- information about the anti-social behaviour
- the dates of each complaint
- details of who you complained to (name, organisation and/or incident reference number).
Alternatively, you can submit a Community Trigger by:
- phone: 01483 505050
- complete our online customer services form
- post: Customer Services, Guildford Borough Council, Millmead House, Millmead, Guildford, GU2 4BB
What happens after the Community Trigger has been activated?
Once we receive your Community Trigger submission, we will;
- respond within 3 working days outlining the process and timescales for the full response
- provide you with a named contact of the person who will dealing with your case
- speak to you to get a better understanding of the issue and carry out a risk assessment.
Your submission will then be passed to a Community Trigger panel, to asses whether it meets the threshold.
If your submission does meet the threshold and is accepted;
- the panel will meet to review the case and agree an action plan if applicable
- we will contact you with the outcome of the panel meeting within 25 working days.
If your submission does not meet the threshold and is rejected, we will;
- provide suitable advice to help you manage the issues
- signpost you to agencies who may be able to offer support.
What if I'm not happy with the decision?
You have the right to appeal the panel's decisions.
To appeal, please contact the Office of the Police Crime Commissioner for Surrey.
Victims of anti-social behaviour can access free advice and support:
Community Trigger statistics
By law, we need to report how many Community Triggers we have received.
For the period April 2020 to March 2021:
- community triggers received: 26
- community triggers that did not meet the threshold: 17
- case reviews held: 9
- case reviews with recommendations made: 9