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Have your say on the future of local councils in Surrey

Take part in a landmark Government consultation on proposals to replace Surrey's current councils with up to three larger authorities. We support a three unitary approach - Find out more and read our consultation question guide.

Join us at an online or in-person event where you find out more about Local Government Organisation, ask questions and find out how to have your say. 


Weather warning

The Met Office has issued a yellow weather warning for heavy rain and thunderstorms from Friday 18 July and an amber weather warning on Saturday 19 July. Read our advice during severe weather for more information.  


Essential maintenance to our planning services

There will be disruption to our planning services from Thursday 17 July to Saturday 19 July. This is whilst we carry out some essential maintenance. You will not be able to search or comment on a planning application during this time. We apologise for any inconvenience. 

Complaints and compliments

We are committed to providing a high standard of service to everyone we deal with. In the first instance, please report your issue directly to a service area. This is the quickest way to get your issue resolved. 

Common requests include:

View all our report forms

Still want to log a formal complaint?

We recognise that sometime things can go wrong and customers may feel they are not receiving the level of service we want to deliver. Complaints are a valuable source of feedback and help us to identify areas where we need to improve. 

Make a complaint

Let us know when we are getting it right

Give us a compliment