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Update: water supply issues in the GU1, GU2, GU3, GU4 and GU5 areas has been resolved

The majority of customers' supply should have returned by now. However for those who are still without supply, this will be as a result of air pockets. Read advice from Thames Water about no water or low pressure

If you are still experiencing issues with your water supply this morning you can get free bottled water from a Thames Water bottled water station. For water stations opening times and updates, visit Thames Water website.

If you need support from an engineer to get your water supply back to normal, please call Thames Water on 0800 316 9800.

The Data Protection Team

Data Protection Officer

The Data Protection Officer (DPO):

  • monitors the Council's compliance with the General Data Protection Regulation (GDPR).
  • is independent
  • reports to Senior Management

Contact the DPO if you wish to:

  • report a personal data breach 

A personal data breach means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data. This includes breaches that are the result of both accidental and deliberate causes.

All requests for information will be handled in line with our Corporate Customer Charter.

For further information, contact the Data Protection Officer.

Information Rights Officer

The Information Rights Officer (IRO) can advise you on your rights to our information. Laws that affect your information rights and privacy include the General Data Protection Regulation (GDPR), Data Protection law, the Freedom of Information Act 2000 and the Human Rights Act 1998.

The IRO is also responsible for:

  • promoting transparency within the Council
  • overseeing our publication scheme (required under the Freedom of Information Act)
  • making sure that we have a suitable records retention policy
  • advising staff and councillors on how to use personal information legally and how to manage records in line with other legislation such as the Freedom of Information Act

Contact the IRO if you wish to:

  • find out if you have a right to information under the Freedom of Information Act 2000 - or if the information relates to the environment, the Environmental Information Regulations 2004
  • access your information rights as set out under GDPR
  • enquire about the way the Council uses personal information
  • report an unauthorised disclosure of information or a breach in the Council's information security

All requests for information will be handled in line with our Corporate Customer Charter.

For further information please contact the Information Rights Officer.

Information Assurance Manager

The Information Assurance Manager supports the Service Assurance function in implementing the Information and Communications Technology (ICT) security vision, model and principles across all of Guildford Borough Council, ensuring compliance with Payment Card Industry Data Security Standard, General Data Protection Regulation and other appropriate industry standards, to support the organisational strategy.

The Information Assurance Manager works with the ICT department to guide the selection and deployment of technical controls to meet specific security requirements, and defines processes and standards to ensure that security configurations are maintained.   The Information Assurance Manager is also responsible for managing Guildford Borough Council through the implementation of ISO27001.