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Planned maintenance to our systems

You will not be able to access your online council tax and benefits account or the planning portal on Friday 21 August. This is whilst planned maintenance is carried out. We apologise for any inconvenience. 

Housing and Homelessness

Local government in Surrey is changing

From 1 April 2027, Guildford Borough Council and Surrey County Council will be replaced by a new unitary authority called West Surrey Council. All housing and homelessness services in Guildford will continue as normal throughout this change. This includes housing advice, tenancy and leasehold services, repairs, support and homelessness services. While the council name and brand will change, your home and the services you receive will not be affected. You do not need to take any action. 

For more detailed information about Local Government Reorganisation (LGR) in Surrey, visit the Future Surrey Hub.

Report repairs to a council house

Report a repair. If your repair is urgent, call us on 01483 505050. Outside of office hours call 01483 532122.