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Update: water supply issues in the GU1, GU2, GU3, GU4 and GU5 areas has been resolved

The majority of customers' supply should have returned by now. However for those who are still without supply, this will be as a result of air pockets. Read advice from Thames Water about no water or low pressure

If you are still experiencing issues with your water supply this morning you can get free bottled water from a Thames Water bottled water station. For water stations opening times and updates, visit Thames Water website.

If you need support from an engineer to get your water supply back to normal, please call Thames Water on 0800 316 9800.

Licences and permits

We are currently receiving a high volume of applications. It may take us longer than usual to respond to you. Please factor this in when making your submission or enquiry. Thank you for your patience.

We have a temporary fast-track process allowing businesses to get a pavement licence from us to have tables and chairs on the pavement outside their premises. Find out how to apply for a new pavement licence.

Get licensing advice

We offer three application advice services to help you with your licensing application before you submit it.

Find out about charitable collection licences

You will need a permit to carry out charitable collections.

Search for a licence and applications recently received

View our public register for recently received licensing applications

Environmental permits

You need a permit if your business can affect the environment through air, land, or water pollution.

Register your acupuncture or cosmetic treatments business

Licensing one premises and one practitioner is £201. Adding a practitioner to an existing premises (terms apply) is £93.