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Global Microsoft outage

Unfortunately, due to a global outage at Microsoft, you will be unable to use email to contact us. Our phone lines remain open and you can contact us using our online contact form. There may be delays to online responses. We apologise for the inconvenience. 

Report a missed commercial waste collection

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If your weekly waste and recycling is not collected by midday on Friday, let us know.

Read the information below before reporting:

  • our crews will return for a missed collection if it was a fault or delay of our own
  • if the crew reported an issue when attempting to make the collection, this form will not allow you to report the missed collection. Your bins/sacks will be collected on your next collection day. You can request an additional commercial waste collection
  • you must be logged in to your MyGuildford account to report a missed commercial waste collection

Report a missed commercial waste collection (opens new window)