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Update: water supply issues in the GU1, GU2, GU3, GU4 and GU5 areas has been resolved

The majority of customers' supply should have returned by now. However for those who are still without supply, this will be as a result of air pockets. Read advice from Thames Water about no water or low pressure

If you are still experiencing issues with your water supply this morning you can get free bottled water from a Thames Water bottled water station. For water stations opening times and updates, visit Thames Water website.

If you need support from an engineer to get your water supply back to normal, please call Thames Water on 0800 316 9800.

Book a pest control appointment

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If you have problems with pests you can arrange a pest control visit to get rid of them. The pests we can treat are:

  • bedbugs
  • cockroaches
  • mice
  • rats
  • fleas
  • wasps 
  • cluster flies


Pest control visit fees 2022-2023
PestDomestic premises

Domestic premises
where the main
occupier is receiving
income support (please see concessions below)

House in
Multiple Occupation





(maximum 1 nest
per premises)




(extra nest)







  • rates shown include VAT at 20%
  • prices are based on a two bedroom house. There is an additional charge of £25 for each extra room treated

Wasp nests

If you've booked a wasp nest removal and they are actually bees, we will not be able to carry out the treatment and you will not get a refund.

We might have to charge more for a wasp nest located higher than 16ft (4.87m). In some cases where the nest is high, we might not be able to carry out removal.

Concessionary rate

You need to be receiving one of these benefits to qualify for a concessionary rate:

  • universal credit
  • income support
  • pension credit
  • job-seeker's allowance (income and contribution based)
  • council tax reduction

You will need to show proof of benefit and a utility bill to confirm your address to the pest technician when they visit.

Book your pest control visit

This form will guide you through booking your pest control visit. 

Book a pest control appointment