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Update: water supply issues in the GU1, GU2, GU3, GU4 and GU5 areas has been resolved

The majority of customers' supply should have returned by now. However for those who are still without supply, this will be as a result of air pockets. Read advice from Thames Water about no water or low pressure

If you are still experiencing issues with your water supply this morning you can get free bottled water from a Thames Water bottled water station. For water stations opening times and updates, visit Thames Water website.

If you need support from an engineer to get your water supply back to normal, please call Thames Water on 0800 316 9800.

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Rubbish and recycling

Find your bin day

Leave your bins at the collection point (usually the edge of your property nearest the road) by 6:30am.

Report a missed bin collection

If we missed your bin, complete our form within two days and we'll collect it.

Apply or amend a garden waste collection

Sign up to our garden waste collection scheme. This is a kerbside collection of garden waste, costing £41 per bin.

Report a street cleaning issue

Report a street cleaning issue such as fly tipping, graffiti, abandoned vehicles or litter

Find your nearest recycling site

Visit Slyfield Recycling Centre, Moorfield Road, Guildford, GU1 1RU or find more sites with our interactive map.

Find out what goes in your bins

If you put waste in the wrong bin, we will not be able to collect it. Find out what to put in your green and black bins.

Our commercial waste and recycling service

  1. Find my bin day
  2. Apply for a commercial waste collection
  3. Report a missed commercial waste collection
  4. Event waste management
  5. Order commercial waste sacks

Other services we offer

  1. Request an assisted collection
  2. Find out about bulky waste collections
  3. Request a medical waste collection
  4. Use a contractor to get rid of rubbish
  5. Household waste guidance for developers

Request, replace or swap a bin

  1. Order a replacement bin
  2. Order a smaller or larger bin
  3. Order an additional bin
  4. Bins for new build properties

Keeping our streets clean

  1. Find out when we clean local roads
  2. Find out when we clean main roads
  3. Find out about community litter picking
  4. Request a public litter bin
  5. Adopt a street for litter picking