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Our payment system will be down from 7pm until midnight tonight

You'll be unable to make payments to us from 7pm until midnight tonight. This is for essential maintenance. We apologise for any inconvenience.

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Report an issue

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Highways and road maintenance, including potholes, pathways, pavements and street lighting, are the responsibility of Surrey County Council (opens new window) .

Report a missed bin

Report a repair needed to your council house

Report a repair. If your repair is urgent, call us on 01483 444222. Outside of office hours please call 01483 532122.

Report a suspected planning breach

Report an environmental issue

  1. Fly tipping
  2. Graffiti
  3. Overgrown grass or vegetation
  4. Litter or rubbish on the street
  5. Smoke from a bonfire
  6. Abandoned vehicle
  7. Damaged street nameplate
  8. Report an issue with a dog
  9. Dead animals
  10. Tree problem

Make a complaint

  1. Complaint about a council service
  2. Noise complaint
  3. High hedge complaint
  4. Complaint about a taxi driver or operator
  5. Complaint about the conduct of a councillor

Report an issue with a property

  1. Damp and mould
  2. Conditions of your rented property
  3. Abandoned properties
  4. Suspected unlicensed House of Multiple Occupation (HMO)
  5. Report an issue with your garage

Report an issue with a business

  1. Report commercial odours
  2. Report suspected food poisoning

Report issues with your waste service

  1. Damage to your black rubbish bin
  2. Damage to your green recycling bin
  3. Damage to your food caddy
  4. Damage to your garden waste bin
  5. Missed commercial bin

Report an issue in your community

  1. Suspected benefit fraud
  2. Anti-social behaviour
  3. Suspected tenancy fraud
  4. Suspected council tax fraud