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Water supply issues in the GU1, GU2, GU4 and GU5 areas

Thames Water has reported residents in postcode areas GU1, GU2, GU4 and GU5 could be experiencing water supply issues. This is due to a power outage across the area. All sites are now back online but customers may still temporarily experience no water or low pressure. 

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The terms and conditions of Guildford Borough Council's website

Welcome to Guildford Borough Council's website and MyGuildford Account service. Registering for a MyGuildford Account gives you access to extra services on our website. An account gives you personalised information and extra functionality.

Information you give us and your use of website are governed by our Terms and Conditions below.

If you have any questions related to these please contact us.

We may, from time to time, make changes to these Terms and Conditions. Each time we make a change, we will update the published date so that you can see when changes were made

If you use our website after you've read the Terms and Conditions, we will assume you agree to them. If you do not agree please stop using the service.

Guildford Borough Council website

This website is owned and managed by Guildford Borough Council. We are responsible for the information on this site and aim to provide up-to-date and accurate information.

We will not be held responsible for any loss, damage or inconvenience caused as a result of any inaccuracy or error within these website pages.

Links to other websites from these pages are for information only. We accept no responsibility or liability for information on any site which is linked from us or to our site. Guildford Borough Council does not necessarily endorse the views on those external sites.

We make every effort to virus check information made available for download on this site. We cannot accept responsibility for any loss or damage which may occur from the use of downloaded material. We recommended you check all downloaded materials with your own virus check software.

MyGuildford Account


Registering for a MyGuildford Account gives you access to different services. Some services may require you to provide additional information to validate your identity or to sign up to additional terms.

You agree that:

  • you will keep your username and password safe and won't share them with anyone.
  • You will not impersonate someone else or create false accounts.
  • you will keep your contact and address details up to date via your profile on your MyGuildford Account.

If you think your account has been accessed by someone else please contact us so we can provide help.

Unauthorised access to a MyGuildford Account contravenes the Computer Misuse Act 1990 and may lead to criminal penalties as well as damages.

The service may sometimes be unavailable due to maintenance.


We will use your personal information for the purposes of processing your application or to help provide a requested service. This information will be processed in line with Data Protection legislation. View all our privacy statements to understand in more detail how different services use your data.

Closing your account

We can close your account if you breach any of the terms and conditions.

You can close your MyGuildford Account at any time by clicking on My Account on the home page and then Close your account.