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Update: water supply issues in the GU1, GU2, GU3, GU4 and GU5 areas has been resolved

The majority of customers' supply should have returned by now. However for those who are still without supply, this will be as a result of air pockets. Read advice from Thames Water about no water or low pressure

If you are still experiencing issues with your water supply this morning you can get free bottled water from a Thames Water bottled water station. For water stations opening times and updates, visit Thames Water website.

If you need support from an engineer to get your water supply back to normal, please call Thames Water on 0800 316 9800.

View your council tax, benefit or business rates account

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For council tax and business rates, once you have been through a short registration process you can: 

  • log in at a time that suits you - 24 hours a day, 7 days a week 
  • view account balances, see what you've paid and when 
  • sign up for e-billing and receive email alerts when your bill is available online 
  • change payment method or bank details, and set up a Direct Debit 
  • request a copy bill 
  • upload documents 

For housing benefit and council tax support, you can: 

  • see the status of your claim and entitlement 
  • see when your next Housing Benefit payment is due and the amount 
  • view your benefit notifications 
  • report a change 
  • upload documents

You'll just need to: 

  1. sign up for a MyGuildford account 
  2. once you're signed up, sign into your new MyGuildford account and click the 'Business Rates', 'Council Tax' or 'Benefits' tile 
  3. follow the on-screen instructions (you'll need your council tax or business rates account number, which can be found on your latest bill, or your National Insurance number for benefits) 
  4. your account is validated and you can now access your account 

With a MyGuildford Account you can also: 

  • check your bin collection day 
  • pay your council tax or business rates  
  • manage your council services including missed bins and bulky waste orders 
  • get a quicker response to your requests, track the progress of your requests, and get information based on your address 

Register or sign in to your MyGuildford Account