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Your personal information rights

What are your rights?

Under the UK General Data Protection Regulation (GDPR), you have the right to find out what information Guildford Borough Council store about you. These include the right to: 

  • be informed how your data is being used
  • access personal data 
  • have incorrect data updated 
  • have data erased 
  • stop or restrict the processing of your data 
  • data portability (allowing you to get and reuse your data for different services) 
  • object to how your data is processed in certain circumstances
  • rights in relation to automated decision making and profiling. 

For more information and guidance about your rights, visit the Information Commissioner's Office website 

Read or full privacy and data protection policy (PDF) [181KB]

How you will receive your information?

If you make an information rights request we usually provide an electronic copy of the information and we will send it to you in an encrypted email. The first time you receive an encrypted email from us you will need to set up a free Egress account.

If you cannot receive the encrypted email, we may print the information from the computer system or take a photocopy of your manual file. If it is not possible for us to provide you with a copy of your information, we will arrange for you to view the information at a mutually convenient time.

We aim to respond to all requests for personal information within one month of receiving your completed application form.

Requesting CCTV images

The police operate the town centre CCTV system so if you would like to see recordings of your activities from this system you would need to contact Surrey Police directly.

However, Guildford Borough Council do operate some smaller CCTV systems for security in Council buildings. If you want to see CCTV images we may hold, we will ask you to provide some quite specific information, such as:

  • where the CCTV camera is (the address and position)
  • the date and time that the image was taken
  • a recent photograph to help us identify the relevant images
  • a description of the likely activities the CCTV took
  • whether you need a hard copy of the images or if a 'viewing' would be enough

Make an information rights request

You can make an information rights request by completing our online form below. 

Make an information rights request