Where you live

Contact us

Can you do it online?

It is quick and easy to apply for services, report issues, give your views, and pay your Council bills online using our website. Please use the following links:

  • Report a missed bin, council house repairs, and more
  • Pay your Council Tax, parking fine, business rates and more
  • Have your say on planning applications, consultations and more
  • Apply for housing benefit, housing and more

Customer Service Centre

Tel: 01483 505050
Email: customerservices@guildford.gov.uk


Customer Services, Millmead House, Millmead, Guildford, Surrey GU2 4BB, (Sat nav postcode: GU2 4BE). View location in Google Maps

Opening hours

8:30am - 5pm - Monday, Tuesday, Wednesday, Thursday
8:30am - 4:30pm - Friday

Christmas opening hours

Thursday 24 December: 8:30am - 3pm
Friday 25 December: Closed
Saturday 26 December: Closed
Sunday 27 December: Closed
Monday 28 December: Closed
Tuesday 29 December: Closed
Wednesday 30 December: 8:30am - 5pm
Thursday 31 December: 8:30am - 5pm
Friday 1 January: Closed

Individual departments

Sometimes you will need to contact a department directly, which you can do using the information below. If the service is not listed below please contact the Customer Service Centre who will be able to assist with your enquiry.

Council Tax and Benefits 

Tel: 0330 123 0081
Email: ctax@guildford.gov.uk

Business Rates

Tel: 0330 123 0081
Email: brates@guildford.gov.uk

Planning Services

Tel: 01483 444609
Email: planningenquiries@guildford.gov.uk

Planning Policy

Tel: 01483 444471
Email: planningpolicy@guildford.gov.uk

Building Control

Tel: 01483 444545
Email: buildingcontrol@guildford.gov.uk


Tel: 01483 444244
Email: housingadvice@guildford.gov.uk


Tel: 01483 444534
Email: parking@guildford.gov.uk

Health and Community Care Services
01483 444371
Email: HCCS@guildford.gov.uk

Tel: 01483 444371
Email: licensing@guildford.gov.uk

Crematorium and Cemeteries
Tel: 01483 444711 
Email: crematorium@guildford.gov.uk

Parks and Leisure Services
Tel: 01483 444718
Email: parks@guildford.gov.uk

Last updated: 25 November 2015 11:31 AM