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Please see our Service updates page for information on changes/closures. We will keep this page updated regularly. Millmead reception is closed. Please contact us online using our Self Service pages.
Contact us
Can you do it online?
It is quick and easy to apply for services, report issues, give your views, and pay your Council bills online using our website. Please use the following links:
- Report a missed bin, council house repairs, and more
- Pay your Council Tax, parking fine, business rates and more
- Tell us about a change of circumstances
- Have your say - consultations on planning applications, consultations and more
- Apply for housing benefit, housing and more
Customer Service Centre
Tel: 01483 505050
Email: customerservices@guildford.gov.uk
Address
Customer Services, Millmead House, Millmead, Guildford, Surrey GU2 4BB, (Sat nav postcode: GU2 4BE). View location in Google Maps
Access
The reception area at Millmead House has ramp access and automatic doors.
Opening hours
8:30am - 5pm - Monday, Tuesday, Wednesday, Thursday (payments available until 4.45pm - this includes Licensing, Parking and Planning applications).
8:30am - 4:30pm - Friday (payments available until 4.15pm - this includes Licensing, Parking and Planning applications).
Individual departments
Sometimes you will need to contact a department directly, which you can do using the information below. If the service is not listed below please contact the Customer Service Centre who will be able to assist with your enquiry.
Tel: 0330 123 0081 (local rate)
Email: ctax@guildford.gov.uk
Email: benefits@guildford.gov.uk
Council Tax webpage
Benefits webpage
Business Rates
Tel: 0330 123 0081 (local rate)
Email: brates@guildford.gov.uk
Business Rates webpage
Planning Services (planning applications, planning documents and general enquiries)
Tel: 01483 505050
Email: planningenquiries@guildford.gov.uk
Planning Policy (planning policy enquiries)
Tel: 01483 505050
Email: planningpolicy@guildford.gov.uk
Building Control
Tel: 01483 444545
Email: buildingcontrol@guildford.gov.uk
Housing Advice (this is for housing advice only, not benefits)
Tel: 01483 444244
Email: housingadvice@guildford.gov.uk
Parking
Tel: 01483 505050
Email: parking@guildford.gov.uk
Health and Community Care Services
Tel: 01483 444371
Email: regulatoryservices@guildford.gov.uk
Environmental Health
Tel: 01483 444371
Email: regulatoryservices@guildford.gov.uk
Licensing
Tel: 01483 444371
Email: regulatoryservices@guildford.gov.uk
Crematorium and Cemeteries
Tel: 01483 444711
Email: crematorium@guildford.gov.uk
Parks and Leisure Services
Tel: 01483 444718
Email: parks@guildford.gov.uk
Communications and PR
Email: commsteam@guildford.gov.uk
Civil Emergency
Tel: 01483 300 249
Find answers in our "frequently asked questions"
Bins and recycling FAQs | Local council tax support FAQs | Housing benefit FAQs | Housing FAQs | Garage lettings FAQs | Contacting the Mayor FAQs
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