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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Request a replacement for missing or damaged bins

Order a new or replacement bin

If your bins are damaged, lost or stolen, we can provide new ones.

Order a replacement garden waste bin

If you have lost or damaged your bin, the cost to replace it is £30.