Anti-social behaviour case review

ASB case reviews (previously known as Community Triggers) were introduced by the Anti-Social Behaviour Crime and Policing Act 2014. 

• It gives victims and communities the right to request a review of their anti-social behaviour complaints and 
• brings agencies together to take a joined up, problem solving approach to find a solution. 

If an ASB case review application meets the defined threshold, a review will be undertaken by us and partner agencies. We will share information, review what action has been taken and decide whether additional actions are possible. 

Who can apply for an ASB case review?

• A victim of Anti-Social Behaviour or another person acting on behalf of the victim such as a carer or family member, MP or councillor or professional person
• The victim can be an individual, a business or a community group. 

✔ If you have complained to us, the police and/or a registered housing provider three or more times in the last six months about separate, but related, anti-social incidents and the problem persists. 

✔ You must have reported each incident of anti-social behaviour within one month of it happening. 

Please note, your case will not be looked into if these conditions are not met. 

When not to use it

✗ If you have reported anti-social behaviour and been given a date when you will get a response and this date has not passed yet. Instead, contact the agency you working with to discuss what is happening 

✗ If you have reported anti-social behaviour and got a response but are unhappy with the conduct of a particular agency. Instead, make a compliant through the agency. 

When submitting an ASB case review, you will need to tell us: 

• information about the anti-social behaviour
• the dates of each complaint
• details of who you complained to (name, organisation and/or incident reference number). 

Submit an ASB case review online

Alternatively, you can submit a ASB case review by: 

• phone: 01483 505050
• complete our online customer services form (opens new window)
• post: Customer Services, Guildford Borough Council, Millmead House, Millmead, Guildford, GU2 4BB

Once we receive your ASB case review submission, we will;

• respond within 3 working days outlining the process and timescales for the full response
• provide you with a named contact of the person who will dealing with your case
• speak to you to get a better understanding of the issue and carry out a risk assessment. 

Your submission will then be passed to an ASB case review panel, to asses whether it meets the threshold.

If your submission does meet the threshold and is accepted;

• the panel will meet to review the case and agree an action plan if applicable
• we will contact you with the outcome of the panel meeting within 25 working days. 

If your submission does not meet the threshold and is rejected, we will;

• provide suitable advice to help you manage the issues
• signpost you to agencies who may be able to offer support.

What if I'm not happy with the decision?

You have the right to appeal the panel's decisions.

To appeal, please contact the Office of the Police Crime Commissioner for Surrey (opens new window). 

Additional support 

Victims of anti-social behaviour can access free advice and support:

• Healthy Surrey (opens new window)
• ASB Help (opens new window)
• Mediation Surrey community mediation service (opens new window)
• Mediation Surrey emotional support coaching service (opens new window)

By law, we need to report how many ASB case reviews we've received.

For the period April 2022 to March 2023:

• ASB case reviews received: 15
• ASB case reviews that did not meet the threshold: 8
• case reviews held: 7
• case reviews with recommendations made: 7