Report a repair needed to your council house

What we can repair

• the structure and outside of your home
• drains, gutters and external pipe work
• the installations for water, gas and electricity supply, sanitary ware and drainage
• water heating, central heating and any other fixed heating equipment we have supplied

In an emergency

An emergency repair is one that if not attended to quickly could:

• lead to personal injury
• damage the property
• cause a health hazard

In an emergency contact:

• 01483 444222 (during office hours)
• 01483 532122 (outside office hours)

Gas leaks

Gas leaks should be reported to:

• National Grid 0800 111 999 or 0800 371 787 (for Minicom users)

Chargeable repairs

If your repair is not covered under your tenancy agreement you may be charged. You can normally pay for repairs through your rent account.

Read our repairs and service guide for more information