Opening a secure email from the Council

We're committed to protecting sensitive information shared between ourselves, partner agencies, organisations and residents.

To send secure emails we use Microsoft and Egress Software Technologies. We use these to send encrypted emails and "protected messages".

Microsoft 365

To read a Microsoft "protected message" from us, you'll need to:

• sign in with a Google or Microsoft account
• or press the "sign in with a one-time passcode" option to have a passcode sent to your email address.

For more information, read How do I open a protected message? (opens new window)

Egress Protect

We may send you a "secure email" using services provided by Egress Software Technologies.

To read an Egress encrypted file or file transfer from us you'll need to sign up for a free Egress account. (opens new window) Sign up is simple and only needs doing once

For more information, read How to open a secure email using Egress Web Access? (opens new window)

Contact Egress support (opens new window) if you have difficulty creating your free account.