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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

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Self-build and custom housebuilding privacy statement

To go on the Self-build and Custom Housebuilding Register you must provide us with some personal data (eg name, address, contact details). To allow us to determine whether you meet the eligibility criteria we require personal data in support of your application (eg evidence of living or working in the borough). We will use this information to assess your eligibility. This is known as a "public task". We are required to do this to meet the provisions of the Self Build and Custom Housebuilding Act 2015 and the Self-build and Custom Housebuilding Regulations 2016.

Your personal details will remain confidential and are for use by Guildford Borough Council only. We will not sell your information to other organisations or move your information beyond the UK. General information on plot preferences and locations may be published, but this will not be attributable to individuals.

We will keep entries onto the statutory register forever, unless you request that your details are removed. We will keep supporting documents for up to 4 years.

Further Information

If you have any questions about your data, privacy or the way the Council uses personal information, contact our data protection team.

If you believe we are not processing your data lawfully you can complain to the Information Commissioner's Office. 

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