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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

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Helping you organise a funeral service

Guildford crematorium new chapel

Our bereavement services team is here to help you arrange a personal and memorable service for your loved one. We aim to guide you through the process and make you as comfortable and informed as possible.

We have a range of services to choose from. For the latest fees, see our Icon for pdf fees and charges list [268.85KB].


Service type

Description of service

8:30Direct service / non attended

Crematorium staff will be in attendance in the chapel to receive the deceased.

Suitable music will be played but no specific music request can be accepted.

No service in chapel and no mourners attending.

8:40Direct service / non attended

Crematorium staff will be in attendance in the chapel to receive the deceased.

Suitable music will be played but no specific music request can be accepted.

No service in chapel and no mourners attending.












Standard service


Standard service consists of 30 minutes' chapel time and 15 minutes to allow mourners
time to exit chapel.

Celebrant and mourners may be in attendance and music and Wesley requests


    Cremation process

    • Mourners gather at the crematorium in our waiting room adjacent to the chapel. Sometimes the coffin will be placed in the chapel prior to mourners arriving, alternatively the family may wish for mourners to wait until the coffin arrives in the hearse and the mourners follow the coffin and family members into the chapel. The identity of the deceased is confirmed by the chapel attendant when the coffin arrives with the hearse by checking the nameplate against the information the crematorium holds for that service

    • The content of the service itself is entirely the choice of the applicant of the cremation and is usually decided with the funeral director and/or officiant of the service. Towards the end of the service the curtains may close around the coffin. It is down to the family if they wish for this to happen

    • At the end of the service the mourners leave the chapel, you will have the opportunity to speak to other mourners and look at the floral tributes. Families will quite often ask for donations in memory of the deceased, these will either be collected during the service or a basket is placed in the cloisters are for people to donate at the end of the service should they wish to

    • When mourners have left the chapel, the coffin is collected by the crematorium attendant and the nameplate and age are checked once again against crematorium records and input into the computer system in the crematory. An identity card with a unique cremation number and including the name of the deceased and date and time of the funeral is attached to the cremator, this ID follows the remains through every stage of the process

    • The coffin is transferred into the cremator and the cremation takes approximately 90 minutes. When the cremation is finished, all that is left is small amounts of bone fragments, these are taken from the cremator, cooled and placed in a machine which reduces the bone to ashes. These are the cremated remains that are placed into a container

    • The cremated remains are then labelled and stored in the crematory for scattering or interment or transferred to the bereavement office for collection depending on what the applicant has instructed

    Flower room

    The flower room is used all year round for people to leave floral tributes in memory of loved ones. It has a sink and worktop to prepare flowers and a small stock of vases to display floral tributes.

    This room is only for the display of floral tributes not personal memorabilia and is checked on a regular basis by crematorium staff.

    New floral tribute room 1New floral tribute room 2

    Useful links

    The Cruse Bereavement Care website provides valuable help and information to the bereaved.

    Surrey SANDS (Stillbirth and Neonatal Death) is a charity dedicated to those who have suffered the loss of a baby or child.

    Visit the Department of Works and Pensions website for information on assisted funerals.

    The Bereavement Advice Centre website has practical advice on matters concerning bereavement, including advice and information on probate, organising a funeral, registering a death, coroners, money and tax information.

    For help and support, visit the At a Loss bereavement support website.

    See our online Book of Remembrance to see the online version of your Book of Remembrance entry. 


    New Pond Road, Godalming GU7 3DB

    If using sat nav, you may need to enter New Pond Road, Compton, GU7 3DB or B3000, Godalming, GU7 3DB.