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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Request a medical waste collection

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You must not put medical waste in your bins. This includes syringes, needles or other sharp devices (called 'sharps'). If you want to throw any of these items away, you will need a sharps bin.

Due to supply issues, we are currently unable to provide any sharps boxes. If you need a container you will need to receive a prescription from your GP for a sharps bin. Please put a request in with your practice through the normal processes.

You do not need a special collection for some items. You can put the following in your black bin if you double wrap them:

✔ Dressings and bandages as long as they are not contaminated

✔ Sanitary products

✔ Incontinence pads

✔ Stoma bags

✔ Catheter waste

✔ Empty saline or glucose IV bags and tubing

✔ Peg or stomach feeding equipment

Request a medical waste collection

Take any unwanted or out of date medicine to the pharmacy. Put the empty packaging in your recycling bin, unless it has been contaminated. 

We do not collect medical waste on the same day as your bins. Each area in the borough has its own day for medical waste collections. Once you have applied, we will confirm your regular collection day and the first collection date.

The NHS sometimes ask you to put medical waste in an orange sack. If you want us to collect this, please email To apply, you'll need to attach a letter from your GP to your application.