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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Other services we offer

Request an assisted collection

If you need help putting your bin out for collection, you can apply for an assisted collection.

Find out about bulky waste collections

Find information on how to arrange a bulky waste collection.

Request a medical waste collection

Due to supply issues, we are currently unable to provide any sharps bins. If you need a container for medical waste please contact your Hospital, GP or district nurse who should be able to give you one.

Order a larger or additional bin

If you need a larger, or additional, black rubbish or green recycling bin you can order one from us.

Use a contractor to get rid of rubbish

Find a contractor to help you get rid of your rubbish using the Environment Agency's public register.

Household waste guidance for developers

Developers guidance for the disposing of household waste.

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