Toggle menu

Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Use a contractor to get rid of rubbish

A contractor is someone other than Guildford Borough Council who gets rid of your waste. If you use a contractor, you have a legal 'duty of care' to make sure they throw the waste away legally. If a contractor throws waste away illegally, you can get a fixed penalty notice or be prosecuted.

You can make checks to show you've met your 'duty of care'. Keep records of these checks so you can use them as evidence in case a contractor breaks the law.

Before you choose a contractor

When deciding which contractor to use, you must ask the following questions:

  • Are they registered as a waste carrier, broker or dealer of waste? Can they show evidence of their authorisation, such as a copy of their permit or proof of their exemption?
  • Are they on the Environment Agency's public online register? You can also call 03708 506506 to check.
  • Where will they take the waste? Is the place authorised to accept it? Do they have an environmental permit or registered exemption to take it there?

Once you've chosen a contractor

You must complete the following tasks whilst getting rid of your waste:

  • Make sure you store the waste safely on your property, so it cannot cause damage to the environment.
  • Use suitable storage containers which will stop the waste leaking. It must not contaminate or spoil anything.
  • Make sure nobody else can access the waste or add something else to it.
  • Get a Waste Transfer Note or receipt when you hand the waste over. This must show the contractor's name and details as well as details of the waste. You must keep this note for two years. Download a Waste Transfer Note template if they cannot provide one.

Some contractors register as waste carriers, but still fly tip waste to save money. If you think your waste is being mishandled, use a different contractor who meets the requirements.