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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Our website is in beta testing. To find out what that means and to give us feedback, please visit our beta website page.

Apply or amend a garden waste collection

Apply, change or cancel a garden waste subscription

We are NOT accepting new garden waste subscription applications at the moment. Due to supplier stock issues. You can still renew your current garden waste subscription. You need to create a new subscription, our system will recognise that you already have a garden bin.

Apply for a garden waste subscription

We are NOT accepting new garden waste subscription applications at the moment. Due to supplier stock issues. You can still renew your current garden waste subscription. You need to create a new subscription, our system will recognise that you already have a garden bin.

Renew or change your garden waste subscription

If you are currently receiving garden waste collections:​

  • you can renew your subscription between January and March
  • when renewing your subscription you can reduce the amount of bins you have
  • you can add more bins to your subscription whenever you want
  • some properties are not able to have bins, a maximum of four garden waste sacks are provided in this instance. The form will find out what is best for you.
  • view your subscription information in your online account
  • use this form if you want to use less bins, but still have a service

You must have an account and be logged in to renew or change a garden waste subscription. 

Renew or change a garden waste subscription

Move your garden waste subscription to a new address or cancel your subscription

This form will guide you through the process if you are moving within the Guildford area and you want to take your garden waste subscription with you. You can also use this form to cancel your subscription.

  • No refunds are offered for the cancellation of the service at any point with in the year

You must have an account and be logged in to move or cancel a garden waste subscription. 

Move or cancel your garden waste subscription

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