Toggle menu

Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Apply or amend a garden waste collection

Existing customers

If you are an existing garden waste subscriber, please remember:

  • continue to use the bin from your last subscription
  • contact us if you lose or damage your bin. There is a £30 replacement fee, unless the damage or loss was our fault
  • your collection is a fortnightly service
  • we will contact you when you need to renew your subscription
  • if you have paid by direct debit before you can continue to do so. If you want to change to direct debit it is not possible to do so
  • fortnightly collection (25 collections) not including the two weeks over the Christmas period
  • your bin should be ready at 6.30am at your collection point on the day of collection. It should not weigh over 50kg

Videos