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We are working to fix the issue as soon as possible. We apologise for the inconvenience.

The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Apply for our pre-application advice

What is our pre-application advice service?

Our pre-application service is currently suspended. We are only accepting new pre-applications for major development for 10 or more dwellings. If you have recently submitted a pre-application request our timescales are extending beyond the advertised response times. Any new pre-applications submitted will be returned and refunded until we are able to maintain advertised service levels once more. We apologise for any inconvenience caused and are working hard to clear existing pre-applications.

Making a planning application can be complex and challenging. Many people are unsure how to apply and want to make sure they do not waste their time and money. We offer a pre-application advice service to help you prepare your application.

Always remember to check for changes to national or local planning policy. Do not rely on pre-application advice given before planning policies changed. Do not rely on advice given more than one year ago.

Why use our service?

Using our service means you'll:

  • have a clearer idea about whether your planning application is likely to be successful
  • avoid the cost of a planning application if your proposal is likely to be unsuccessful
  • submit a better application, which will lead to better outcomes and a better development
  • reduce the time your professional advisors have to spend on your planning proposal

You can choose between different levels of pre-application advice. This means you'll get the help you want without spending more money than you need to.

You'll get advice from a trained planning officer. The officer can advise you how to overcome problems that might mean your application is rejected. If there's nothing wrong, the officer will suggest you make an application.

You can also tell us if you'd like a meeting on top of the other advice. Make sure to justify why this is the case. The case officer will decide whether or not a meeting would help and, if necessary, set a fee.