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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Our website is in beta testing. To find out what that means and to give us feedback, please visit our beta website page.

Report an environmental issue

Damaged street nameplate

Please use this form to report a problem with a street sign nameplate.

Dead animals

We need to know the type of animal, its size and its location to remove it from a road.

Issue with air quality

Report an issue with air quality relating to transport or a premises.

Tree problem

Tell us about a problem with a tree. Make sure you know the location and postcode of the issue or use our map.