Apply for help with your rent
What happens next?
We will check your claim and let you know how much benefit you will get. Council tenants get a rent rebate. The benefit is paid into your rent account.
We process benefit claims within 10 working days from all necessary information being sent to us.
If your benefit changes, the amount of rent you pay changes as well. Private tenants and housing association tenants get a rent allowance. We may pay this direct to you or send payment to your landlord every four weeks, via bank transfer.
We take steps, where necessary, to minimise overpayments of benefits. When this does happen, we seek to recover the money. We take into account individual circumstances.