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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Apply for help with your council tax

Short-term discretionary payment

We ensure that the take-up of benefits is maximised throughout the whole community.

If you are struggling financially, you may be able to get some extra help. You can apply online if you wish to be considered for a short-term discretionary payment. This is over and above your current council tax support.

Apply for a short-term discretionary payment