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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Advice for professionals helping the homeless​

Homelessness - duty to refer

By law, certain public organisations must tell us about people who are currently homeless or at risk of becoming homeless in the next 56 days. Find our how to use our Alert Portal to make a referral.

Making a donation - Real Change

Real Change is an alternative way of donating to help the homeless. Find out what it's all about here.