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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

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Challenge a parking fine

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If you think a parking fine is incorrect, you can challenge it.

If you plan to challenge a fine, do not make a payment as payment is acceptance of liability.

How to make an informal challenge

The first step is to make an informal challenge. We must receive an informal challenge within 28 days of the PCN's issue date. To receive the 50% discount, we must receive your challenge within 14 days of the PCN's issue date.

We will put your parking fine on hold while we investigate your challenge.

To make a challenge, you will need the:

  • Parking charge notice (PCN) number (starting with FM or GU)
  • vehicle registration number
  • reason for your challenge including supporting evidence

There are two ways to submit your challenge: online or by post.

Challenge your parking fine online

To challenge your parking fine online, click on the button below.

Challenge a Penalty Charge Notice

Challenge your parking fine by post

If you would like to submit your challenge by post, you will need to include details from the list above as well as your:

  • full name
  • address
  • contact number

Send only copies of documents as they will not be returned to you.  The address to write to is:

Parking Services, Millmead House, Millmead, Guildford, Surrey, GU2 4BB

What happens after I've submitted my challenge?

If your challenge is accepted, you will not have to pay the charge.

If you meet the 14 day deadline and we reject your challenge, the 50% discount to your charge will still apply.

If you make your challenge after the 14 day deadline and we reject your challenge, you will have to pay the charge in full.

If we reject your formal representation, you will have 28 days to make a payment or make an appeal to the Traffic Penalty Tribunal. To find information about how to make an appeal to the Traffic Penalty Tribunal, click the button below.

Traffic Penalty Tribunal

For more information about making an appeal, you can read our Icon for pdf guidance for appeals to the traffic penalty tribunal [119.63KB].

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