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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Corporate Plan 2018-2023

Corporate plan style icon

The corporate plan is the over arching strategy that underpins the direction of Guildford Borough Council for the next five years. 

A short summary can be found below. For further details about our vision, priorities and outcomes, read our Icon for pdf corporate plan. [53.09MB]

Our vision for 2018-2023

For Guildford to be a town and rural borough that is the most desirable place to live, work and visit in South East England. A centre for education, healthcare, innovative cutting edge businesses, high quality retail and wellbeing. A county town set in a vibrant rural environment which balances the needs of urban and rural communities alike. Known for our outstanding urban planning and design, and with infrastructure that will properly cope with our needs.

Fundamental themes that support our vision


  • delivering the Guildford Borough Local Plan and providing the range of housing that people need, particularly affordable homes
  • making travel in Guildford and across the borough easier
  • regenerating and improving Guildford town centre and other urban areas


  • supporting older, more vulnerable and less advantaged people in our community
  • protecting our environment
  • enhancing sporting, cultural, community and recreational facilities


  • encouraging sustainable and proportionate economic growth to help provide the prosperity and employment that people need
  • creating smart places infrastructure across Guildford
  • using innovation, technology and new ways of working to improve value for money and efficiency in Council services

Mission - for the Council

We aim to be a forward looking, efficiently run Council, working in partnership with others and providing first class services that give our society value for money, now and for the future.