We use necessary cookies to make our site work. We also set analytics cookies to help us improve it, this information is collected in a way that does not allow us to identify anyone. Find out more about our cookies and how to block them. Find out more about Cookies

Housing Advice and Neighbourhood and Housing Management Services Privacy statement

The information you provide will be used by Guildford Borough Council for the purposes of providing you with various landlord services (including housing advice). Your personal information will be processed in line with Data Protection legislation. It will not be disclosed to third parties for marketing purposes. We may share your information and make any necessary enquiries with other departments and statutory organisations to help us manage properties and handle claims.

This authority is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

Information relating to a housing application, tenancy or lease agreement will be kept for as long as the agreement is active or where monies are owed on the account. Upon ending the tenancy all personal information will be securely destroyed with the exception of the tenancy agreement. This will be retained for a period of 6 years and basic tenancy history for the property will be kept indefinitely.

Should your housing application be cancelled we will retain your data for a maximum period of six years after it has been cancelled unless monies are owed when it will be retained for a longer period. Again it will be securely destroyed.

If you believe the data we process on you is incorrect you may request to see this information and, if necessary have it corrected or deleted. If you wish to raise a complaint you can contact our Data Protection Officer at the address below. If you believe we are not processing your data lawfully you can complain to the Information Commissioner's Office (https://ico.org.uk/). Further details are available on our Guildford Borough Council and your data page or from the Information Rights Officer, Guildford Borough Council, Millmead House, Millmead, Guildford, GU2 4BB (email: foi@guildford.gov.uk).