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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Pre-pay parking

RingGo 'phone and pay' parking

RingGo provides a quick and easy way to pay for your parking.

Once registered with RingGo, you can pay online or over the phone with a credit or debit card.

You don't have to worry about displaying a ticket in your car. Our enforcement officers can see on their handheld units that you have paid using RingGo. If you want to extend your parking, RingGo lets you do it remotely.

How to use RingGo

You will need to register with RingGo before you can pay. You can do this by downloading their app onto your mobile phone or by visiting the RingGo website.

When you register, you will need to provide:

  • the number plate, colour and make of your vehicle
  • your payment card details

With RingGo, you can pay in advance or pay on arrival. When making your payment, you will need to know the location code of the carpark. You can find the car park location code on the RingGo website or app. You can also find it displayed on or around the pay machine in the car park.

There are several ways to pay for your parking with RingGo:

  • by smartphone app
  • by calling the phone service
  • by text message
  • via the internet

RingGo links your car and payment details with your mobile phone number. So if you pay by phone you will only have to provide:

  • the car park location code
  • the duration of your intended stay
  • your payment card 3-digit security code

How much does RingGo cost?

There is no charge for registering with RingGo or for the using RingGo app.

When you park in one of our car parks, RingGo will add a small charge on top of the normal parking fee.

If paying by phone, RingGo calls are charged at the standard geographical rate.

You will be charged extra fees when using their text messaging services.

You can find more information about fees on the RingGo website.

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