Tenant and Leaseholder Engagement
Get involved. Help shape the services that matter to you.
We're committed to putting residents at the heart of everything we do. Whether it's shaping housing policies, improving repairs, tackling anti-social behaviour, or helping to make neighbourhoods cleaner and safer - your voice makes a real difference.
Our Tenant and Leaseholder Engagement programme is how we listen, learn, and act. You can get involved in ways that suit you - from filling in a quick survey or reading our tenant magazine, to joining a regular panel or estate walkabout.
We're committed to putting residents at the heart of everything we do. Our new Tenant and Leaseholder Engagement Strategysets out how we will listen, involve, and work in partnership with tenants and leaseholders across all housing services.
This section explains what tenant engagement means, why it's more important than ever, and how you can take part. Each page covers a different area:
- What tenant engagement is and why it matters
- The role of our Tenant Engagement Group (TEG)
- How we collect and use Tenant Satisfaction Measures (TSMs)
- What's in our tenant magazine, Contact Point
- How we act on your feedback including "You Said, We Did"
- How to contact us and get involved
You can also read our latest Annual Report to Tenants 2024-25 (PDF, 5 MB) to see how tenant feedback, performance data, and service improvements are coming together in practice.
Whether you have five minutes or five hours, your views help us build better services and stronger communities.
Email: tenants.group@guildford.gov.uk
Phone: 01483 505050