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Technical issues with our phone lines

We are experiencing technical issues with our phone lines. We are working hard to fix this and apologise for any inconvenience.

You can contact us using our online form.

If you have a question about registering to vote or arranging a postal or proxy vote for the upcoming Ash Neighbourhood Planning Referendum, please call the Electoral Services Team on 07748 886624. Please note: this number is only for questions relating to voting at this referendum. The team answering cannot assist with any other matters.

Tell us about a change in circumstances

Tells us about a change in information

If any of the below circumstances change:

  • vehicle you drive
  • operator
  • medical circumstances
  • if you go over seas for three months of more

Email us at regulatoryservices@guildford.gov.uk or use our online contact us form to make a change to your information.

If there is a change that affects your licence which includes:

  • change of name
  • change of address
  • your right to work circumstances (you will need to apply for a variation to the licence)
  • you've lost your licence badge

You need to submit a form on our licensing portal using the following steps:

  1. click the button below, create an account, or log in to the licensing portal
  2. after logging in select 'licensing' from the left hand side menu 
  3. select taxis and private hire
  4. you can then select the form you need

Go to licensing portal (opens new window)

Tell us about an offence

If you are a taxi driver who holds a taxi licence issued by us, you must tell us if you are arrested, convicted of a crime or are issued with a caution or fixed penalty notice within 48 hours. You must tell us if you have been:

  • convicted of any offence, including any motoring offence, in a Magistrates' Court or Crown Court in England, Wales, the United Kingdom or abroad
  • given a simple caution by any police force in the United Kingdom for any matter
  • given a fixed penalty notice (FPN) for any matter - this includes any motoring matter
  • arrested on suspicion of committing any offence which is sexual in nature, dishonest, violent or motoring-related
  • charged with any offence which is sexual in nature, dishonest, violent or motoring-related

Contact us on 01483 505050 or email us at regulatoryservices@guildford.gov.uk to make a change to your information.

 

 

Tell us about an accident

It is a legal requirement that all vehicle owners report any accident which could affect the safety, performance, appearance, or the comfort of the driver or passengers, within 72 hours to the licensing team.

All accidents should be reported using our accident report form (PDF, 294 KB) which can be left at our main reception, or emailed to regulatoryservices@guildford.gov.uk