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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Tell us about a change in circumstances

All licences have conditions attached to them, the documents below have further information on this: 

Icon for pdf Hackney Carriage byelaws [135.82KB]

Icon for pdf Standard Hackney Carriage vehicle licence conditions [179.35KB]

Icon for pdf Standard private hire vehicle licence conditions [155.99KB]

Icon for pdf Standard private hire driver's licence conditions [212.76KB]

Icon for pdf Standard private hire operator's licence conditions [160.88KB]

It is a legal requirement that all vehicle owners report any accident which could affect the safety, performance, appearance, or the comfort of the driver or passengers, within 72 hours to the licensing team.

All accidents should be reported using our Icon for pdf accident report form [294.24KB] which can be left at our main reception, or emailed to regulatoryservices@guildford.gov.uk

Tells us about a change in information

If any of your circumstances change you must let us know. This may include a change of: 

  • name
  • address
  • contact details
  • vehicle you drive
  • operator 
  • medical circumstances
  • if you go overseas for three months or more

Contact us on 01483 505050 or email us at regulatoryservices@guildford.gov.uk to make a change to your information.

Tell us about an offence

If you are a taxi driver who holds a taxi licence issued by us, you must tell us if you are arrested, convicted of a crime or are issued with a caution or fixed penalty notice within 48 hours. You must tell us if you have been:

  • convicted of any offence in a Magistrates' Court or Crown Court in England and Wales - this includes any motoring offence
  • convicted of any criminal offence in any other part of the United Kingdom or abroad - this includes any motoring offence
  • given a simple caution by any police force in the United Kingdom for any matter
  • given a fixed penalty notice (FPN) for any matter - this includes any motoring matter
  • arrested on suspicion of committing any offence which is sexual in nature, dishonest, violent or motoring-related
  • charged with any offence which is sexual in nature, dishonest, violent or motoring-related

Contact us on 01483 505050 or email us at regulatoryservices@guildford.gov.uk to make a change to your information.

 

 

Tell us about an accident

It is a legal requirement that all vehicle owners report any accident which could affect the safety, performance, appearance, or the comfort of the driver or passengers, within 72 hours to the licensing team.

All accidents should be reported using our Icon for pdf accident report form [294.24KB] which can be left at our main reception, or emailed to regulatoryservices@guildford.gov.uk

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