Toggle menu

Have your say on the future of local councils in Surrey

Take part in a landmark Government consultation on Local Government Reorganisation. Find out more

Join us for a special online engagement session hosted by the Leaders of Guildford and Waverley Borough Councils, Cllr Julia McShane and Cllr Paul Follows. Taking place on Thursday 3 July from 7pm to 8pm via Microsoft Teams, this session will explain what Local Government Reorganisation (LGR) is, outline the different options being considered, and show you how to get involved. Sign up for the session (opens new window).

Report a noise complaint

What you need to know

In order for us to take action, the noise must be classed as a 'statutory nuisance'. This means that the noise is affecting your health and wellbeing and having a very negative impact on your enjoyment of your home.

We also look at other factors, such as how often, and how long the noise goes on for, what time of day it is, and the type of area you are in. If your neighbours are tenants of a social landlord (such as a council or a housing association) you should complain to the landlord first and then, if the problem is not resolved, to the Housing Ombudsman Service (opens new window)

The Community Trigger can also be used if you have complained to us, the police and/or a registered housing provider (landlord) on three or more occasions about separate incidents in the past six months.