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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Apply for a gaming permit

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You need a permit if your premises has gaming machines. This is where the stakes or prizes are very low or gambling is not the main function of the premises.

Premises that are licensed to sell alcohol are allowed two gaming machines. You must let us know if you are going to use them. However, restrictions do apply to the type and number of machines you have and to the stakes and prizes. For full details visit Gambling Commission.

We only grant or reject an application. Conditions cannot be attached to a permit.

We can grant the following permits:

✔ unlicensed family entertainment centre permits

✔ club gaming permits and club machine permits

✔ licensed premises gaming machine permits

✔ prize gaming permits

We offer pre-application advice on this licence.

Will tacit consent apply? 

No, tacit consent does not apply. We will aim to respond to your application within 10 working days. If you have not heard from us within this period, please get in contact. We must process your application before the licence can be granted.


Fees for club gaming/machines
Club Gaming/machine Permit        Fee
New/renew Application£200
Fast track your application£100
Vary your licence£100
Annual fee£50
Copy of permit£15


Fees for Pub Machine Permit or Licensed premises
Pub Machine Permit/Licensed premises        Fee
New Application£150
Fast track your application£100
Change of name£25
Vary your licence£100
Annual fee£510
Copy of permit£15
Transfer of licence£25


Apply for a gaming permit