If you are homeless or likely to become homeless within the next 28 days, you need to contact your local council as soon as possible, to look into your situation and provide you with advice and assistance.
If you'd like advice online, please use our housing options self-assessment toolkit which contains a wealth of advice and self-help measures to help you understand the options and assistance available. If you already have an active housing application with us, you can login to the housing options toolkit using your housing reference number and password. Alternatively, you can create a new account to use the toolkit.
How much help you get depends on your circumstances and some people may not be eligible for assistance.
If you are homeless or threatened with homelessness, you may also contact us to discuss your situation. Our Housing Advice Team can assess your situation, providing initial advice and arrange an appointment with a homelessness prevention officer, or referral to our Homeless Outreach and Support team (HOST), if appropriate.
You will be required to produce documentation, such as your tenancy agreement, proof of income, landlord contact details and a copy of any notice to vacate that you may have received. You will normally be expected to complete and return ato help us understand your situation more thoroughly.
You can contact the Housing Advice Centre by phone 01483 444244 or email email@example.com
Street homelessness - rough sleeping
We work with an outreach and support service which helps people who are rough sleeping. You can find more about what we do on our Rough sleeping page.
If you're concerned about a rough sleeper or are homeless and require support, please call our team on 01483 302495, or email firstname.lastname@example.org
If you find yourself in a homelessness emergency out of hours, please call 01483 505050 to access our out of hours service.