If you are homeless or likely to become homeless within the next 56 days, you need to contact your local council as soon as possible, to look into your situation and provide you with advice and assistance.
Help if you are homeless or threatened with homelessness
How much help you get depends on your situation and some people may not be eligible for help.
If you are homeless or threatened with homelessness, contact us to discuss your situation. Our Housing Advice Team can assess your situation, give initial advice and make an appointment with a homelessness prevention officer. They can also refer you to our Homeless Outreach and Support team (HOST), if appropriate.
You will need to produce documentation, such as passport / birth certificate, your tenancy agreement, proof of income, landlord contact details and a copy of any notice to vacate that you've received.
Contact the Housing Advice Centre by calling 01483 444244 or emailing firstname.lastname@example.org
Take a look at our Homelessness facts and figures page to find out how many people we helped find accommodation between 2019 and 2020.
Homelessness - duty to refer
By law, certain public organisations, including housing associations, must tell us about people who are currently homeless or at risk of becoming homeless in the next 56 days.
Go to our Homelessness - duty to refer page to find our how to use our Alert Portal to make a referral under the Duty to Refer guidance.
Are you concerned about street homelessness (rough sleeping)?
We work with an outreach and support service which helps people who are rough sleeping. You can find more about what we do on our Rough sleeping page.
If you're concerned about a rough sleeper or are homeless and require support, please call our team on 01483 302495, or email email@example.com
If you find yourself in a homelessness emergency out of hours, please call 01483 505050 to access our out of hours service.