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We are experiencing some issues with our phone lines

We are working to fix the issue as soon as possible. We apologise for the inconvenience.

The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Community group action

Find out how to set up a Community Resilience Group in your area.

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Knowing you can rely on your neighbours, and act with other people in the local community, can make all the difference in an emergency. 

If you're interested in setting up a community resilience group, or already have a group and want help to work on an emergency plan, email

How can community groups help?


  • close roads and advise people not to enter flood water
  • help evacuate people to emergency help centres
  • promote recovery centre attendance
  • carry out a de-brief after flooding and review community plans

Utility outage

  • check on vulnerable people in the community and help them with shopping or getting medical supplies 
  • encourage any vulnerable people in the community to sign up to Priority Registers
  • tell people about the 105 telephone number to ring for help during a power cut
  • carry out a debrief after the event and review your community plan

Severe winter weather 

  • contact neighbours who might need help securing gates or garden furniture during heavy winds etc
  • check on vulnerable people living in the community, helping out with shopping or getting medical supplies
  • offer help clearing snow from footpaths or steps 
  • carry out a de-brief after the period is over and review community plans