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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.


Although severe emergencies, such as flooding, power outages, extreme weather and terror attacks are rare, it is important to have plans in place setting out how to deal with the situations if they do happen.

Having a household emergency plan in place to help you and your family can be useful if an emergency arises.

We also want to help residents, community groups and businesses work together to draw up an emergency plan for their area.

Forming a Community Resilience Group, writing an emergency plan and practising carrying it out, can help build a strong and supportive community. If you're interested in setting up a group, or already have a group and want to create an emergency plan, please email Take a look at our Community group action page for more information.

Advice for severe weather

For the latest information and guidance during severe weather.

Find out what to do in a power cut or utility failure

Find out how to prepare for a power cut and what to do if there is a gas-related emergency.

Community group action

Information to help you set up a Community Resilience Group in your area.