Toggle menu

Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Request an assisted collection

apply icon

We understand that some residents may have difficulties putting out their bins for collection. If you need help, you can apply for an assisted collection.

You'll need to tell us why you're having difficulties. For example, you might have medical reasons. You also need to be either living alone or have no carers. If you live with anyone who can support you, they'll need to take your bins out instead.

Request an assisted collection

 

Videos